Return and refund policy

✅ Return Eligibility

We want you to love your purchase! If something isn’t right, you can request a return or replacement within 7 days of receiving your order in the following cases:

  • You received the wrong item.

  • The product has a manufacturing defect.

  • The item isn’t working properly upon delivery.

  • The product is expired, damaged, or unusable.

  • The item is noticeably different from what was shown on our website.

  • You changed your mind — as long as the product is unused and in its original packaging.

Our goal is to make sure you always shop with confidence at Dealoo.

❌ Non-Returnable Conditions

To ensure fair use of our return policy, please note that we cannot accept returns or exchanges in the following cases:

  • The product is functioning properly, not defective, and matches your original order.

  • The item has been misused, damaged, or altered after delivery.

  • Original packaging, labels, or included accessories are missing.

  • More than 7 days have passed since delivery (unless covered by brand warranty).

  • The product has been used or is no longer in its original condition, even if you’ve changed your mind.

We value your trust and aim to make every shopping experience at Dealoo smooth and transparent.

📦 How to Request a Return or Replacement

If you’d like to request a return or replacement, please reach out to our support team within 7 days of delivery. We’re here to help!

Contact Us:
📞 Phone / WhatsApp: +92 311 5342598
📧 Email: officialdealoo@gmail.com

When contacting us, please include the following details:

  • Your order ID, mobile number, and email address

  • A photo or video clearly showing the issue

Our team will review your request and respond within 24–48 working hours with the next steps.

🔁 Return & Refund Process

Once your return or replacement request is approved, we’ll take care of the rest:

  • We’ll arrange a reverse pickup of the product at your location.

  • After the returned item is received and inspected, your refund will be processed within 24–48 business hours.

  • Refunds will be sent to your original payment method.

  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer.

We’ll keep you informed at every step to ensure a fast and hassle-free refund experience.